Charges

CALL-OUT & LABOUR ~ covers initial call-out, all labour (no matter how long the job takes) and includes a return visit if we need to order parts that we do not have available to fit during the initial call-out.

PARTS ~ Are an additional cost and include a 3 month warranty.

MULTIPLE APPLIANCES ~ We offer 50% reduced labour charge for each additional appliance looked at during the initial visit. The discount will be applied to the lowest price item(s).

QUOTES / INSPECTION REPORTS ~ We do not do free visits for quotes. We will try to provide a free quote to repair or replace, where possible, by phone but if the quote/ report incurs a visit to the property a call-out charge will be applied.

WASHING MACHINE/WASHER-DRYER COMPLETE DRUM CHANGES ~ These repairs are extremely time consuming and labour intense. As such they incur a 50% increase to the standard charges above.

APPLIANCES WHICH ARE ‘BEYOND ECONOMIC REPAIR’ (BER) ~ The initial call-out will still be payable even if the appliance is found to be beyond economic repair however, we can however quote to replace the appliance and if a new appliance is ordered through us then this charge will be waived. If we have been instructed to look at multiple items then this waiver only applies to the portion of the cost relating to the individual appliance which is beyond repair.

APPOINTMENT CANCELLATION/FAILURE ~ There will be an additional 50% added to the standard call-out fee if we are asked to reattend and look at an appliance following an appointment which was cancelled with less than 24hours notice, or if the engineer attended but was unable to gain access to a property (e.g. nobody was at home, keys were not left out as arranged, wrong key safe code supplied etc)

GAS APPLIANCES ~ We DO NOT repair or service gas appliances (with the exception of the electrical ignition).

We only service & repair electrical appliances – Not Gas. 

SORRY, BUT WE DO NOT CARRY OUT REPAIRS TO SAMSUNG FRIDGE FREEZERS OR AMERICAN STYLE FRIDGE FREEZERS!