Power Point’s Response to COVID-19 Coronavirus
Please take time to read this IMPORTANT INFORMATION regarding Power Point’s Response to Coronavirus.
Power Point take the health of its employees and our customers extremely seriously. Given the ever-changing challenges the community is currently facing, we would like to reassure you that we are doing everything we can to try and help in preventing the spread of the virus. We understand that even when self-isolating people need to be able to cook, clean and store their food. We therefore are still prepared, at our discretion, to complete the repairs you need.
Our engineers will wear face coverings and gloves, they have antibacterial wipes and hand sanitiser. We will, however, be making changes to the way we work, putting other safeguards in place as described below.
TENANTS & PRIVATE RESIDENTS:
We will need to ask some health-related questions before we can book an appointment for an engineer to attend your property. We will need to know whether you have recently returned from abroad, if you have come into contact with anyone who you know or suspect may be infected with Coronavirus, if you are displaying symptoms of Coronavirus or if you are self-isolating or quarantining.
We don’t wish to appear rude or unsociable, but to protect both you and our staff, with immediate effect, when an engineer attends your property, we will require the area around the appliance to be sanitised. This should be done before and after our visit.
We will require safe and clear access to the appliance and, after being let in, we will need you to leave the room for our engineers to complete the work required alone.
If before our visit your health changes, please call our office on 01452 730874 to update us and re-arrange the appointment.
If during a visit you or anyone else in the property appear to be showing symptoms of the virus, which were not disclosed during the appointment booking, or our engineers do not have a clear and sanitised area to work in, then they may, at their discretion, not complete the work and arrange instead for it to be rebooked. You will be charged £25.00 call-out fee for this visit.
LANDLORDS & LETTING AGENTS:
Please ensure that, when asking us to attend a property, you have asked the relevant health questions of the tenants and pass the relevant information to us when booking an engineer.
Please remind tenants that social distancing must be adhered to for their safety and for the safety of our engineers.
If during a visit, your Tenants appear to be showing symptoms of the virus, which were not disclosed during the appointment booking, or our engineers do not have a clear and sanitised area to work in, then they may, at their discretion, not complete the work and arrange instead for it to be rebooked. You will be charged £25.00 call-out fee for this visit.
NEW APPLIANCES & PARTS:
We currently have a slight disruption to the availability of spare parts and new appliances, especially fridges & freezers with the public demand for them having rocketed recently. We are dependent on our suppliers & couriers, so you will need to bear with us. Delays are inevitable in the current situation due to sickness, changes, furlough, and the new ways in which our suppliers are able to operate. We will continue to endeavour to source the best appliances, at the best prices we can, although availability and delivery times may fluctuate.