Power Point’s COVID-19 Policy

Keeping you and our engineers safe!

Power Point is a small family run business and we remain committed to do all we can to keep everyone safe and so our engineers will still be wearing masks and appropriate PPE and we will still require the following before we enter your home:

  • You must disclose if there is anyone at the address who is showing signs of covid, have either been asked/required to self-isolate, has returned from a ‘red list’ country in the last 10 days, has been in close contact with anyone they know to be positive for coronavirus or is waiting on the result of a PCR test. If anything changes before the appointment you must contact us immediately on 01452 730874 to advise us.
  • Work surfaces around the faulty appliance must still be wiped down and sanitised prior to our visit.
  • We will still ask that a mask be worn when greeting the engineer and taking them to the faulty appliance.
  • We will still require the tenant to wait in a different room to create a safe working environment for the engineer.

If during the visit anyone in the property appear to be showing symptoms of the virus which were not disclosed during the appointment booking or if the above requirements are not met our engineers may, at their discretion, not complete the work and instead either arrange for it to be rebooked or decline to proceed with the repair until such time as we are satisfied that our business, customers and staff can all be kept safe. A rebooking fee will apply.

We thank you for your continued support & understanding.