that can be readily dealt with. The visible sign of a problem is the build-up of one of two types of ice.
Most often powdered ice is the problem. It has the appearance almost of snow and is found in freezers or ice boxes. The cause is condensation. Warm air from outside the appliance is somehow getting in and then turning to ice when it meets the cold air inside.
The things to look for are:
• Door seals not sealing properly
• Door not closing properly
• Door seals that are distorted, torn or split
The other type of ice is solid ice and is usually the result of a water leak of some kind.
If it is possible, arrange to defrost the fridge or freezer. The safest way is to turn it off and let it completely defrost naturally.
Do not attempt to chip the ice off with a sharp implement. You run the risk of damaging the evaporator which will effectively kill your appliance. Your warranty will not cover what is described as ‘customer misuse’.
I do not recommend using electrical means to try and speed up the process such as utilising a hairdryer. Having electricity and water in close proximity can be extremely dangerous.
If you would like us to take a look at your frozen freezer, give our friendly team a call on 01452 730874 and we’ll arrange for an engineer to visit.